Strategy #7: Get Real Feedback

Receive objective feedback from a third-party expert in executing customer interviews. The investment of hiring a third-party expert impresses the majority of customers, and gives you critical insight and information that will lead your customers to becoming happier than ever before. Only 4% of dissatisfied customers will actually complain. Does your customer feedback program enable…

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Strategy #5: Train Your Team in Sales and Service

Strategy #5: Train Your Team in Sales and Service I mean by sales and service professionals. Not just the way you’ve always done it. We can’t have product pushers, over-sellers, order takers, or anything other than dedicated SOLUTION PROVIDERS. Solution providers that really listen, consult and advise with the customer. Be a resource that they…

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